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Online via the KLM Website: Passengers can cancel their flights directly on the KLM website by visiting the "My Bookings" section. Simply enter your booking reference and last name, and follow the steps to cancel your flight.
KLM Mobile App: The KLM app offers a seamless experience for travelers on the go. From managing your itinerary to canceling or rescheduling your flight, all options are available within a few clicks.
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Refund to Original Payment Method: If you’re eligible for a cash refund, it will be processed to the original payment method used during booking. Refunds can take anywhere from 7 to 14 business days, depending on your payment provider.
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Processing Fees: In some cases, even refundable tickets may incur processing fees, especially if they’re part of a package deal or were booked through a third-party agency. It's always wise to clarify these details when requesting a refund.
KLM's Flexibility During COVID-19
The global pandemic significantly impacted travel, and KLM adjusted its cancellation policies to offer more flexibility to passengers during this time. For flights impacted by COVID-19, the airline introduced more lenient policies regarding cancellations, rebookings, and travel credits.
Flexible Rebooking Options: Passengers could rebook their flights without any fees during the pandemic, provided the rebooking was done before the original travel date. This policy allowed customers to delay their travel plans and reschedule them for a future date without penalties.
Extended Validity of Travel Credits: KLM also extended the validity of travel credits issued during the pandemic, giving passengers more time to use them for future bookings.
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Exceptions to the Policy
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Special Fare Types: Promotional and deeply discounted fares may not offer refunds or may come with stringent cancellation rules. Always check the fare conditions when booking, especially for special offers.
How to Avoid Cancellation Fees
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Book Refundable Tickets: If your travel plans are uncertain, it may be worth paying a little extra for a refundable fare. The added flexibility can save you significant amounts in cancellation fees.
Travel Insurance: Consider purchasing travel insurance that covers trip cancellations. This can be particularly helpful in cases of medical emergencies, unexpected work obligations, or other unforeseen events.
Cancel Within 24 Hours: As mentioned earlier, KLM’s 24-hour grace period offers a full refund if you cancel within the first day after booking.
Conclusion
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